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You can WhatsApp us 24/7. We'll respond when we can, even outside of normal business hours (although replies may come a little slower during these times).

Our phone number (Mon-Fri, 10am-6pm):

(+34) 660 638 975

You can also email us 24/7 at



Suite 176, Avenida de Paris 33

Javea 03730

Alicante, Spain



If youโ€™re having problems with your Liberty Shield VPN, you can always ask us for help (please have your Liberty Shield login and password details handy).ย Otherwise please contact Liberty Shieldโ€™s own customer support team HERE.


If you need help or support with your Lobster mobile, give their friendly customer support team a call on 711 from your Lobster phone, or 1661 from any other phone. They're open Monday to Saturday, 9am to 6pm. POLEX TV doesn't offer direct support to Lobster customers.