Got a question or need some help?

That's what we're here for!

Our phone number: (+34) 660 638 975

Work hours: Monday - Friday, 10am - 6pm

You can also email us:



Suite 176, Avenida de Paris 33

Javea 03730

Alicante, Spain


If you’re having problems with your Liberty Shield VPN, you can always ask us for help (please have your Liberty Shield login and password details handy). Otherwise please contact Liberty Shield’s own customer support team HERE.


If you need help or support with your Lobster mobile, give their friendly customer support team a call on 711 from your Lobster phone, or 1661 from any other phone. They're open Monday to Saturday, 9am to 6pm. POLEX TV doesn't offer direct support to Lobster customers.